Contractors sometimes get a bad reputation. This is one of the reasons we started Lanracorp; to set a different standard, to raise the bar and lead the industry. We were tired of bad workmanship, low bidders and shady contractors that did a subpar job. Of course, this isn’t all contracting businesses but there shouldn’t be a place for them in business.
Even recently, I had two bad experiences with a contractor. One provided me a lump sum bid for a project at my home, during the project they damaged several items due to inexperience and then wanted me to pay for their mistakes. I fired them. The other one, a contractor who placed a machine exhaust too close to another item causing heat damage. They didn’t take full responsibility and still today we are arguing with them on replacing the damaged item. I fired them too. I know mistakes happen but instead of ignoring them contractors should own them, make it right, learn from them and improve their processes going forward.
How do we seek to change the contracting space? By implementing a culture based upon safety, doing what is right, customer satisfaction and above all… continuous improvement. Our team desires to be the best, to be good human beings and to surprise our customers by our quality of work, safety practices and next-level customer service. It’s who we are. It took a while to build that culture, people came and went, but it was worth it. It’s a process. It never stops. Complacency kills. We are always aware of these things and never stop trying to improve.
What can you do to choose the best contractors?
– Do they have a culture of safety and quality? Or just a book about it?
– Beware of the lowest bid, especially one that you know is too cheap. Those savings have to come from somewhere or they wouldn’t be in business.
– Do they provide transparency? Photos and documentation of work. Do they have processes?
– Is their employee turnover low? What’s their customer turnover?
– Are they picky? Are their trucks nice, employees well dressed and presentable? Is their website legit and do they show pictures of previous work?
– Will they provide you several references of large of projects?
– Do they have a legit contract or bidding process?
– Do they provide full insurance upfront?
At Lanracorp, we push daily to give you the best experience possible. To execute your project BETTER than you thought it could be.
We are a contractor that cares.
That seeks to change the industry.
That does NOT settle.